Returns & Refunds
Last updated: 24 September 2026
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. Faulty, damaged, or incorrect items
If an item arrives faulty, damaged in transit, or isn't what you ordered, email info@kamperhub.com with your order number and a photo of the item (and packaging, if damage in transit is the issue) as soon as you notice the problem. We'll arrange a repair, replacement, or refund at no cost to you, as required by the Australian Consumer Law — for a major failure, that choice is yours, not ours.
Because orders ship directly from our fulfilment partners rather than our own warehouse, we'll coordinate the return or replacement with them on your behalf — you won't need to deal with a third party yourself.
2. Change of mind
If you've simply changed your mind, contact us within 30 days of delivery and we'll arrange a return, provided the item is unused, in its original packaging, and in resaleable condition. For a change-of-mind return, you're responsible for the cost of sending the item back. Once we've confirmed the returned item meets these conditions, we'll refund the item price to your original payment method (original shipping charges, if any, aren't refunded for change-of-mind returns).
This change-of-mind option is in addition to, and doesn't reduce, your Australian Consumer Law rights for faulty or misdescribed goods above.
3. How to start a return
Email info@kamperhub.com with your order number and the reason for the return. We'll confirm the next step — where to send the item (if applicable) and what happens once we've received or verified it. Signed-in customers can also see their order history on the My Orders page.
4. Refund timing
Once a return is approved, refunds are issued to your original payment method via Stripe. Stripe refunds are typically visible within 5–10 business days, though your bank or card provider can add extra time on their end.
5. Cancelling before dispatch
If you need to cancel an order, email us as soon as possible. If the order hasn't yet been dispatched by our fulfilment partner, we'll cancel it and refund you in full. If it has already shipped, the return process above applies instead.